Hoist Group Ireland Hosts Successful Inspiration Day
23. October 2018.

Are Virtual Assistants Ready for Hospitality?

Are you familiar with IVR – Interactive Voice Recognition? Until recently, calling your bank or internet service provider was the best way to meet one. By speaking to them directly, these automated systems use voice recognition to filter your call or provide you with information. Today, thanks in large part to the smartphone, IVRs have evolved into so-called “virtual assistants”, with their popularity and effectiveness on the rise.